Terms of Service

01Scope

These terms apply to all paid and free plans of ScreenLast Cloud operated by PLANFRED GmbH, Vienna. By creating an account or an organization you accept these terms. Deviating terms of the customer do not apply unless we confirm them in writing.

02Account and organization

You must provide accurate registration data and keep credentials confidential. Accounts are meant for organizations and individuals aged 16 or older. Every account includes a free personal organization; team organizations are created on a paid plan. You are responsible for activity in your organizations, including members you invite.

03Plans, billing, and changes

• Paid plans are billed per organization — monthly or yearly, as shown on the pricing page. The price does not depend on the number of members.
• Render minutes, AI tokens, TTS characters, and storage are metered as monthly credits per plan; exceeding limits pauses the affected feature rather than incurring surprise charges.
• You can buy additional credit packs at any time; purchased credits remain valid until used.
• Prices may change with at least 30 days notice, effective from the next billing period.
• You can switch between the paid tiers at any time (the switch takes effect and is billed immediately) and cancel by contacting support; a cancellation takes effect at the end of the current billing period. Self-service cancellation arrives with the payment launch.

04Acceptable use

You agree not to use ScreenLast Cloud to:

• Record or replay applications you have no right to access or automate.
• Upload content that is unlawful, infringing, or contains malware.
• Circumvent metering, resell the service without agreement, or disrupt the infrastructure.
• Generate voice-overs that impersonate real persons without their consent.

05Your content

You retain all rights to flows, recordings, scripts, and videos you create. You grant us the technical license needed to store, process, render, and deliver this content on your instruction. We never use your content to train models.

06Availability and support

We target 99.9% monthly availability for the Cloud API and hosted rendering, excluding announced maintenance. Current and historical availability is published on the status page. Support is provided via e-mail; response targets depend on your plan.

07Warranty and liability

We are liable without limitation for intent and gross negligence. For slight negligence we are liable only for breaches of essential contractual duties, limited to the foreseeable, contract-typical damage — capped at the fees paid in the 12 months before the event. Free plans are provided without warranty of uninterrupted availability.

08Termination

You can delete your account at any time in the settings; to close a team organization, contact support. We may terminate with 30 days notice, or immediately for serious violations of these terms. After termination, content is deleted according to the retention rules in the privacy policy; you can export flows and videos beforehand.

09Final provisions

Austrian law applies, excluding its conflict-of-law rules and the UN Sales Convention. Place of jurisdiction is Vienna, Austria — mandatory consumer protection rules remain unaffected. Should individual provisions be invalid, the remainder stays in force.